Refund Policy

We want you to love what you order from Nolva. If something isn't right, here's how returns and refunds work.

Returns You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Certain items (e.g. perishable goods, personalized products, or items marked as final sale) may not be eligible for return - this will be noted on the product page.

How to start a return Contact us at getnolva@gmail.com with your order number and reason for return. We'll provide instructions for sending the item back. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable, except where required by law.

Damaged or incorrect items If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost to you.

EU right of withdrawal If you are a consumer in the European Union, you also have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, in accordance with EU consumer protection law (Directive 2011/83/EU).

Contact Questions about returns or refunds? Email us at getnolva@gmail.com.