Shipping Policy

Processing time Orders are typically processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery

Zone	Rate	Free shipping
Italy	€7.99 flat rate	Free on orders over €75
European Union (other member states)	€12.99 flat rate	Free on orders over €75
Rest of the World	€14.99 flat rate	-

Delivery times (estimates - update with your actual carrier timelines)

• Italy: 2-4 business days
• European Union: 4-7 business days
• Rest of the World: 7-14 business days

Customs and import duties For orders shipped outside the EU, the recipient is responsible for any customs duties, taxes, or import fees charged by the destination country. These are not included in the order total.

Lost or delayed shipments If your order hasn't arrived within the estimated delivery window, contact us at getnolva@gmail.com and we'll help track it down.